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MOBBING AND WORK ALIENATION: SUPPORT FROM COLLEAGUES AS A MODERATOR

Year 2012, Volume: 30 Issue: 1, 1 - 28, 30.06.2012

Ayşe Demirel Ayşe Ötken Özlem Kunday

https://doi.org/10.17065/huniibf.103699
Cited By: 6

Abstract

The purpose of this study is to investigate the relationship between mobbing and work alienation with a special emphasis on the role of support from colleagues. A questionnaire based on Leymann Inventory of Psychological Terror scale which measures mobbing and Mottaz (1981) 21-item that measures work alienation was used to assess this relationship. The sample constitutes of 182 professionals employed in various companies in Istanbul. The findings supported the main research hypothesis and showed that mobbing influences work alienation. Support from colleagues has a moderating role in the relationship between mobbing and work alienation. The results of this research provide important insight to existing theory and have practical implications for managers in terms of the relationship between mobbing and work alienation.

 

Keywords

-

References

  • Aiken, L.S. and S.G. West (1991) Multiple Regression: Testing and Interpreting Interactions, London: Sage Publications.
  • Ayoko, O.B., V.J. Callan and C.E. Hartel (2003) “Workplace Conflict, Bullying, and Counterproductive Behaviors”, International Journal of Organizational Analysis, 11, 283-301.
  • Baron, R.A. and J.H. Neuman (1998) “Workplace Aggression—The Iceberg Beneath the Tip of Workplace Violence: Evidence of its Forms, Frequency, and Targets”, Public Administration Quarterly, 21, 446-464.
  • Branch, S., S. Ramsay and M. Barker (2007) “Managers in the Firing Line: The Contributing Factors of Workplace Bullying by Staff, an Interview Study”, Journal of Management and Organization, 13(3), 264-281.
  • Brown, L. and T. Harris (1978) Social Origins od Depression, London: Tavistock.
  • Bjorkvist, K., K. Bjorkqvist, K. Osterman and M. Hjelt-Back (1994) “Aggression among University Employees”, Aggressive Behavior, 20, 173-184.
  • Caplan, R.D., S. Cobb, J.R.P. French, R.U. Harrison and S.R. Pinneau (1975) “Job Demands and Worker Health”, U.S. Department of Health, Education, and Welfare Publication, 75-160, Institute for Social Research, Washington DC: U.S. Government Printing Office.
  • Cheung Chau-Kiu (2008) “Lagged Harm of Work Restructuring and Work Alienation to Work Commitment”, International Journal of Employment Studies, 16(2), 170-207.
  • Einarsen, S. and A. Skogstad (1996) “Bullying at Work: Epidemiological Findings in Public and Private Organizations”, European Journal of Work and Organizational Psychology, 5, 185–201.
  • Einarsen, S. and B. Raknes (1997) “Harassment in the Workplace and the Victimisation of Men”, Violence and Victims, 12, 247-263.
  • Ellet, A. and K. Millar (2004) ”Professional Organizational Culture and Retention in Child Welfare: Implications for Continuing Education for Supervision and Professional Development”, International Journal of Continuing Social Work Education, 7(3), 30-38.
  • Gül, H. (2009) “An Important Psychological Risk in Occupational Health: Mobbing”, Preventive Medicine Bulletin, 8(6), 515-520.
  • Gottlieb, B. (1981) Social Networks and Social Support, Beverly Hills: Sage Publications.
  • Henderson, M. and M. Argyle (1985) “Social Support by Four Categories of Work Colleagues: Relationships between Activities, Stress, and Satisfaction”, Journal of Occupational Behavior, 6, 229-239.
  • Hogh, A. and A. Dofradottir (2001) “Coping with Bullying in the Workplace”, European Journal of Work and Organizational Psychology, 10, 485-495.
  • Holahan, C. and R. Moos (1981) “Social Support and Psychological Distress: A Longitudinal Analysis”, Journal of Abnormal Psychology, 90, 365-370.
  • House J. and J. Wells (1978) “Occupational Stress, Social Support and Health”, in A.McLean, G. Black and M. Colligan (ed.), Reading Occupational Stress: Proceedings of a Conference Publication, 78-140, Reported in House, 8- 29.
  • Jacquet, S., S. Clark, J. Morazes and R. Whithers (2008) “The Role of Supervision in the Retention of Public Child Welfare Workers”, The Journal of Public Child Welfare, 1(3), 27-54.
  • Kakabadse, A. (1986) “Organizational Alienation and Job Climate: A Comparative Study of Structural Conditions and Psychological Adjustment”, Small Group Behavior, 17(4), 458-471.
  • Kanungo, R.N. (1990) “Culture and Work Alienation: Western Models and Eastern Realities”, International Journal of Psychology, 25(5/6), 795-812.
  • Kanungo, R.N. (1983) “Work Alienation: A Pancultural Perspective”, International Studies of Management and Organization, 13 (½), 119-138.
  • Keashly, L., V. Trott and L.M. Maclean (1994) “Abusive Behaviour in the Workplace: A Preliminary Investigation”, Violence and Victims, 9, 341-357.
  • Keashly, L. (2001) “Interpersonal and Systemic Aspects of Emotional Abuse at Work: The Target's Perspective”, Violence and Victims, 16, 233-268.
  • Kobasa, S.C., S.R. Maddi and S. Kahn (1982) “Hardiness and Health: A Prospective Study”, Journal of Personality and Social Psychology, 42, 168-177.
  • LaRocco, J.M., J.S. House and, J.R.P. Jr. French (1980) “Social Support Occupational Stress and Health”, Journal of Health and Social Behavior, 21, 202-218.
  • Lee, F. (1997) “When the Going Gets Tough, Do the Tough Ask for Help? Help Seeking and Power Motivation in Organizations”, Organizational Behavior and Human Decision Processes, 72(3), 336-363.
  • Lewis, D. (2004) “Bullying at Work: The Impact of Shame among University and College Lecturers”, British Journal of guidance and Counselling, 32(3), 281-299.
  • Lewis, S. and J. Orford (2005) “Women’s Experiences of Workplace Bullying: Changes in Social Relationships”, Journal of Community and Applied Socail Psychology, 15, 29-47.
  • Leymann, H. and A. Gustafssonn (1996) “Mobbing at Work and the Development of Post-Traumatic Stress Disorders”, European Journal of Work and Organizational Psychology, 5(2), 251-275.
  • Leymann, H. (1996) “The Content and Development of Mobbing at Work”, European Journal of Work and Organizational Psychology, 5(2), 165-184.
  • Leymann, H. (1992) “Ways of Explaining Workplace Bullying: A Review of Enabling, Motivating and Precipitating Structures and Processes in the Work Environment”, Human Relations, 56, 1213-1232.
  • Leymann, H. (1990) “Mobbing and Psychological Terror at Workplaces”, Violence and Victims, 5, 119-126.
  • Matthiesen, S., E. Aasen, G. Holst, K. Wie and S. Einarsen (2003) “The Escalation of Conflict: A Case Study of Bullying at Work”, International Journal of Management and Decision Making, 4(1), 96-112.
  • Moch, M.K. (1980) “Job Involvement, Internal Motivation, and Employees' Integration into Networks of Work Relationships”, Organizational Behavior and Human Performance, 25, 15-31.
  • Mottaz, C.J. (1981) “Some Determinants of Work Alienation”, Sociological Quarterly, 22(4), 515-529.
  • Nissly, J.A., M.E. Mor Barak and A. Levin (2005) “Stress, Social Support, and Workers’ Intentions to Leave their Jobs in Public Child Welfare”, Administration in Social Work, 29, 79-100.
  • Price-Spratlen, LP. (1995) “Interpersonal Conflict which Includes Mistreatment in a University Workplace”, Violence and Victims, 10, 285-297.
  • Quine, L. (1999) “Workplace Bullying in NHS Community Trust: Staff Questionnaire Survey”, British Medical Journal, 318, 228-232.
  • Rayner, C. (1997) “The Incidence of Workplace Bullying”, Journal of Community and Applied Social Psychology, 7, 199–208.
  • Saunders, P., A. Huynh and J. Goodman-Delahunty (2007) “Defining Workplace Bullying Behavior Professional Lay Definitions of Work Place Bullying”, International Journal of Law and Psychiatry, 30, 340–354.
  • Salin, D. (2001) “Prevalence and Forms of Bullying among Business Professionals: A Comparison of Two Different Strategies for Measuring Bullying”, European Journal of Work and Organizational Psychology, 10, 425-441.
  • Seeman, M. (1971) “The Urban Alienations: Some Dubious Theses from Marx to Marcuse”, Journal of Applied Psychology, 63, 213-218.
  • Sheehan, M. (1999) “Applying Strategies for Dealing with Workplace Bullying”, International Journal of Manpower, 20, 50-56.
  • Vartia-Väänänen, M. (2003) “Workplace Bullying - A Study on the Work Environment, Well-Being and Health”, Academic Dissertation, University of Helsinki, Helsinki.
  • Vartia, M. and J. Hyyti (2002) “Gender Differences in Workplace Bullying among Prison Officers”, European Journal of Work and Organizational Psychology, 11, 113-126.
  • Vartia, M. (1996) “The Sources of Bullying: Psychological Work Environment and Organizational Climate”, European Journal of Work and Organizational Psychology, 52, 203-14.
  • Vega, G. and D. Comer (2005) “Sticks and Stones may Break your Bones, but Words can Break your Spirit: Bullying in the Workplace”, Journal of Business Ethics, 58, 101-109.
  • Weaver, D., J. Chang, S. Clark and S. Rhee (2007) “Keeping Public Child Welfare Workers on the Job”, Administration in Social Work, 31, 5-25.
  • West, S.G., L.S. Aiken and, J.L. Krull (1996) “Experimental Personality Designs: Analyzing Categorical by Continuous Variable Interactions”, Journal of Personality, 64, 1-48.
  • Wilcox, B. (1981) “Social Support in Adjusting to Marital Disruption: A Network Analysis’ in B. Gottlieb (ed.), Social Networks and Social Support, Beverly Hills: Sage Publications.
  • Yahyagil, M.Y. and B.G. Aktas (2010) Workplace Mobbing in Turkey: The Relationship between Mobbing, Organizational Climate and Trust, Saarbrücken, Germany: Lambert Academic Publishing.
  • Zapf, D., C. Knorz and M. Kulla (1996) “On the Relationship between Mobbing Factors, and Job Content, the Social Work Environment and Health Outcomes”, European Journal of Work and Organizational Psychology, 5, 37-215.
  • Zeffane, R. and D. Macdonald (1993) “Uncertainty, Participation and Alienation: Lessons for Workplace Restructuring”, International Journal of Sociology and Social Policy, 13(5/6), 22-52.

MOBBING AND WORK ALIENATION: SUPPORT FROM COLLEAGUES AS A MODERATOR

Year 2012, Volume: 30 Issue: 1, 1 - 28, 30.06.2012

Ayşe Demirel Ayşe Ötken Özlem Kunday

https://doi.org/10.17065/huniibf.103699
Cited By: 6

Abstract

The purpose of this study is to investigate the relationship between mobbing and work alienation with a special emphasis on the role of support from colleagues. A questionnaire based on Leymann Inventory of Psychological Terror scale which measures mobbing and Mottaz (1981) 21-item that measures work alienation was used to assess this relationship. The sample constitutes of 182 professionals employed in various companies in Istanbul. The findings supported the main research hypothesis and showed that mobbing influences work alienation. Support from colleagues has a moderating role in the relationship between mobbing and work alienation. The results of this research provide important insight to existing theory and have practical implications for managers in terms of the relationship between mobbing and work alienation.

 

 

Keywords

Psikolojik taciz işe yabancılaşma sosyal destek

References

  • Aiken, L.S. and S.G. West (1991) Multiple Regression: Testing and Interpreting Interactions, London: Sage Publications.
  • Ayoko, O.B., V.J. Callan and C.E. Hartel (2003) “Workplace Conflict, Bullying, and Counterproductive Behaviors”, International Journal of Organizational Analysis, 11, 283-301.
  • Baron, R.A. and J.H. Neuman (1998) “Workplace Aggression—The Iceberg Beneath the Tip of Workplace Violence: Evidence of its Forms, Frequency, and Targets”, Public Administration Quarterly, 21, 446-464.
  • Branch, S., S. Ramsay and M. Barker (2007) “Managers in the Firing Line: The Contributing Factors of Workplace Bullying by Staff, an Interview Study”, Journal of Management and Organization, 13(3), 264-281.
  • Brown, L. and T. Harris (1978) Social Origins od Depression, London: Tavistock.
  • Bjorkvist, K., K. Bjorkqvist, K. Osterman and M. Hjelt-Back (1994) “Aggression among University Employees”, Aggressive Behavior, 20, 173-184.
  • Caplan, R.D., S. Cobb, J.R.P. French, R.U. Harrison and S.R. Pinneau (1975) “Job Demands and Worker Health”, U.S. Department of Health, Education, and Welfare Publication, 75-160, Institute for Social Research, Washington DC: U.S. Government Printing Office.
  • Cheung Chau-Kiu (2008) “Lagged Harm of Work Restructuring and Work Alienation to Work Commitment”, International Journal of Employment Studies, 16(2), 170-207.
  • Einarsen, S. and A. Skogstad (1996) “Bullying at Work: Epidemiological Findings in Public and Private Organizations”, European Journal of Work and Organizational Psychology, 5, 185–201.
  • Einarsen, S. and B. Raknes (1997) “Harassment in the Workplace and the Victimisation of Men”, Violence and Victims, 12, 247-263.
  • Ellet, A. and K. Millar (2004) ”Professional Organizational Culture and Retention in Child Welfare: Implications for Continuing Education for Supervision and Professional Development”, International Journal of Continuing Social Work Education, 7(3), 30-38.
  • Gül, H. (2009) “An Important Psychological Risk in Occupational Health: Mobbing”, Preventive Medicine Bulletin, 8(6), 515-520.
  • Gottlieb, B. (1981) Social Networks and Social Support, Beverly Hills: Sage Publications.
  • Henderson, M. and M. Argyle (1985) “Social Support by Four Categories of Work Colleagues: Relationships between Activities, Stress, and Satisfaction”, Journal of Occupational Behavior, 6, 229-239.
  • Hogh, A. and A. Dofradottir (2001) “Coping with Bullying in the Workplace”, European Journal of Work and Organizational Psychology, 10, 485-495.
  • Holahan, C. and R. Moos (1981) “Social Support and Psychological Distress: A Longitudinal Analysis”, Journal of Abnormal Psychology, 90, 365-370.
  • House J. and J. Wells (1978) “Occupational Stress, Social Support and Health”, in A.McLean, G. Black and M. Colligan (ed.), Reading Occupational Stress: Proceedings of a Conference Publication, 78-140, Reported in House, 8- 29.
  • Jacquet, S., S. Clark, J. Morazes and R. Whithers (2008) “The Role of Supervision in the Retention of Public Child Welfare Workers”, The Journal of Public Child Welfare, 1(3), 27-54.
  • Kakabadse, A. (1986) “Organizational Alienation and Job Climate: A Comparative Study of Structural Conditions and Psychological Adjustment”, Small Group Behavior, 17(4), 458-471.
  • Kanungo, R.N. (1990) “Culture and Work Alienation: Western Models and Eastern Realities”, International Journal of Psychology, 25(5/6), 795-812.
  • Kanungo, R.N. (1983) “Work Alienation: A Pancultural Perspective”, International Studies of Management and Organization, 13 (½), 119-138.
  • Keashly, L., V. Trott and L.M. Maclean (1994) “Abusive Behaviour in the Workplace: A Preliminary Investigation”, Violence and Victims, 9, 341-357.
  • Keashly, L. (2001) “Interpersonal and Systemic Aspects of Emotional Abuse at Work: The Target's Perspective”, Violence and Victims, 16, 233-268.
  • Kobasa, S.C., S.R. Maddi and S. Kahn (1982) “Hardiness and Health: A Prospective Study”, Journal of Personality and Social Psychology, 42, 168-177.
  • LaRocco, J.M., J.S. House and, J.R.P. Jr. French (1980) “Social Support Occupational Stress and Health”, Journal of Health and Social Behavior, 21, 202-218.
  • Lee, F. (1997) “When the Going Gets Tough, Do the Tough Ask for Help? Help Seeking and Power Motivation in Organizations”, Organizational Behavior and Human Decision Processes, 72(3), 336-363.
  • Lewis, D. (2004) “Bullying at Work: The Impact of Shame among University and College Lecturers”, British Journal of guidance and Counselling, 32(3), 281-299.
  • Lewis, S. and J. Orford (2005) “Women’s Experiences of Workplace Bullying: Changes in Social Relationships”, Journal of Community and Applied Socail Psychology, 15, 29-47.
  • Leymann, H. and A. Gustafssonn (1996) “Mobbing at Work and the Development of Post-Traumatic Stress Disorders”, European Journal of Work and Organizational Psychology, 5(2), 251-275.
  • Leymann, H. (1996) “The Content and Development of Mobbing at Work”, European Journal of Work and Organizational Psychology, 5(2), 165-184.
  • Leymann, H. (1992) “Ways of Explaining Workplace Bullying: A Review of Enabling, Motivating and Precipitating Structures and Processes in the Work Environment”, Human Relations, 56, 1213-1232.
  • Leymann, H. (1990) “Mobbing and Psychological Terror at Workplaces”, Violence and Victims, 5, 119-126.
  • Matthiesen, S., E. Aasen, G. Holst, K. Wie and S. Einarsen (2003) “The Escalation of Conflict: A Case Study of Bullying at Work”, International Journal of Management and Decision Making, 4(1), 96-112.
  • Moch, M.K. (1980) “Job Involvement, Internal Motivation, and Employees' Integration into Networks of Work Relationships”, Organizational Behavior and Human Performance, 25, 15-31.
  • Mottaz, C.J. (1981) “Some Determinants of Work Alienation”, Sociological Quarterly, 22(4), 515-529.
  • Nissly, J.A., M.E. Mor Barak and A. Levin (2005) “Stress, Social Support, and Workers’ Intentions to Leave their Jobs in Public Child Welfare”, Administration in Social Work, 29, 79-100.
  • Price-Spratlen, LP. (1995) “Interpersonal Conflict which Includes Mistreatment in a University Workplace”, Violence and Victims, 10, 285-297.
  • Quine, L. (1999) “Workplace Bullying in NHS Community Trust: Staff Questionnaire Survey”, British Medical Journal, 318, 228-232.
  • Rayner, C. (1997) “The Incidence of Workplace Bullying”, Journal of Community and Applied Social Psychology, 7, 199–208.
  • Saunders, P., A. Huynh and J. Goodman-Delahunty (2007) “Defining Workplace Bullying Behavior Professional Lay Definitions of Work Place Bullying”, International Journal of Law and Psychiatry, 30, 340–354.
  • Salin, D. (2001) “Prevalence and Forms of Bullying among Business Professionals: A Comparison of Two Different Strategies for Measuring Bullying”, European Journal of Work and Organizational Psychology, 10, 425-441.
  • Seeman, M. (1971) “The Urban Alienations: Some Dubious Theses from Marx to Marcuse”, Journal of Applied Psychology, 63, 213-218.
  • Sheehan, M. (1999) “Applying Strategies for Dealing with Workplace Bullying”, International Journal of Manpower, 20, 50-56.
  • Vartia-Väänänen, M. (2003) “Workplace Bullying - A Study on the Work Environment, Well-Being and Health”, Academic Dissertation, University of Helsinki, Helsinki.
  • Vartia, M. and J. Hyyti (2002) “Gender Differences in Workplace Bullying among Prison Officers”, European Journal of Work and Organizational Psychology, 11, 113-126.
  • Vartia, M. (1996) “The Sources of Bullying: Psychological Work Environment and Organizational Climate”, European Journal of Work and Organizational Psychology, 52, 203-14.
  • Vega, G. and D. Comer (2005) “Sticks and Stones may Break your Bones, but Words can Break your Spirit: Bullying in the Workplace”, Journal of Business Ethics, 58, 101-109.
  • Weaver, D., J. Chang, S. Clark and S. Rhee (2007) “Keeping Public Child Welfare Workers on the Job”, Administration in Social Work, 31, 5-25.
  • West, S.G., L.S. Aiken and, J.L. Krull (1996) “Experimental Personality Designs: Analyzing Categorical by Continuous Variable Interactions”, Journal of Personality, 64, 1-48.
  • Wilcox, B. (1981) “Social Support in Adjusting to Marital Disruption: A Network Analysis’ in B. Gottlieb (ed.), Social Networks and Social Support, Beverly Hills: Sage Publications.
  • Yahyagil, M.Y. and B.G. Aktas (2010) Workplace Mobbing in Turkey: The Relationship between Mobbing, Organizational Climate and Trust, Saarbrücken, Germany: Lambert Academic Publishing.
  • Zapf, D., C. Knorz and M. Kulla (1996) “On the Relationship between Mobbing Factors, and Job Content, the Social Work Environment and Health Outcomes”, European Journal of Work and Organizational Psychology, 5, 37-215.
  • Zeffane, R. and D. Macdonald (1993) “Uncertainty, Participation and Alienation: Lessons for Workplace Restructuring”, International Journal of Sociology and Social Policy, 13(5/6), 22-52.
There are 53 citations in total.

Details

Primary Language English
Journal Section Articles
Authors

Ayşe Demirel

Ayşe Ötken

Özlem Kunday

Publication Date June 30, 2012
Submission Date April 14, 2015
Published in Issue Year 2012 Volume: 30 Issue: 1

Cite

APA Demirel, A., Ötken, A., & Kunday, Ö. (2012). MOBBING AND WORK ALIENATION: SUPPORT FROM COLLEAGUES AS A MODERATOR. Hacettepe Üniversitesi İktisadi Ve İdari Bilimler Fakültesi Dergisi, 30(1), 1-28. https://doi.org/10.17065/huniibf.103699
AMA Demirel A, Ötken A, Kunday Ö. MOBBING AND WORK ALIENATION: SUPPORT FROM COLLEAGUES AS A MODERATOR. Hacettepe Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi. June 2012;30(1):1-28. doi:10.17065/huniibf.103699
Chicago Demirel, Ayşe, Ayşe Ötken, and Özlem Kunday. “MOBBING AND WORK ALIENATION: SUPPORT FROM COLLEAGUES AS A MODERATOR”. Hacettepe Üniversitesi İktisadi Ve İdari Bilimler Fakültesi Dergisi 30, no. 1 (June 2012): 1-28. https://doi.org/10.17065/huniibf.103699.
EndNote Demirel A, Ötken A, Kunday Ö (June 1, 2012) MOBBING AND WORK ALIENATION: SUPPORT FROM COLLEAGUES AS A MODERATOR. Hacettepe Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi 30 1 1–28.
IEEE A. Demirel, A. Ötken, and Ö. Kunday, “MOBBING AND WORK ALIENATION: SUPPORT FROM COLLEAGUES AS A MODERATOR”, Hacettepe Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, vol. 30, no. 1, pp. 1–28, 2012, doi: 10.17065/huniibf.103699.
ISNAD Demirel, Ayşe et al. “MOBBING AND WORK ALIENATION: SUPPORT FROM COLLEAGUES AS A MODERATOR”. Hacettepe Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi 30/1 (June 2012), 1-28. https://doi.org/10.17065/huniibf.103699.
JAMA Demirel A, Ötken A, Kunday Ö. MOBBING AND WORK ALIENATION: SUPPORT FROM COLLEAGUES AS A MODERATOR. Hacettepe Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi. 2012;30:1–28.
MLA Demirel, Ayşe et al. “MOBBING AND WORK ALIENATION: SUPPORT FROM COLLEAGUES AS A MODERATOR”. Hacettepe Üniversitesi İktisadi Ve İdari Bilimler Fakültesi Dergisi, vol. 30, no. 1, 2012, pp. 1-28, doi:10.17065/huniibf.103699.
Vancouver Demirel A, Ötken A, Kunday Ö. MOBBING AND WORK ALIENATION: SUPPORT FROM COLLEAGUES AS A MODERATOR. Hacettepe Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi. 2012;30(1):1-28.

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