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Hotel Selection with Safe Tourism Certificates in Covid-19 Pandemic Using SWARA and Fuzzy COPRAS Methods

Year 2022, Volume: 11 Issue: 2, 783 - 797, 28.04.2022
https://doi.org/10.33206/mjss.942538

Abstract

The virus, which emerged in Wuhan, China, has taken the whole world under its influence in a short time. The World Health Organization declared this period as the "pandemic period", which means a global epidemic, due to the spread of the virus to the world in a short time. This period has undoubtedly been a period when many habits changed for everyone. Vacation habit is also one of the habits that change during this period. Especially in the summer months, people who spend their holidays in hotels had to be more sensitive in choosing the hotel due to the continuation of the pandemic period. While different criteria were considered in hotel selection before, the criterion of having a safe tourism certificate has become the most important criterion due to the pandemic. Businesses with this certificate can provide service without any problems as they take all precautions during the pandemic period. In this study, a hotel selection problem that takes into account the criteria of safe tourism certificate is discussed. In this study, a hotel selection problem that takes into account the safe tourism certification criteria is discussed. In the study, Stepwise Weight Assessment Ratio Analysis (SWARA) and fuzzy logic based The Complex Proportional Assessment (COPRAS) methods were used to solve the problem of choosing the most suitable hotel. As a result of the study, ten hotel alternatives were evaluated according to the criteria of safe tourism certificate during the pandemic period and the most suitable hotel was selected.

References

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SWARA ve Bulanık COPRAS Yöntemlerini Kullanarak COVID-19 Pandemisinde Güvenli Turizm Sertifikasına Sahip Otel Seçimi

Year 2022, Volume: 11 Issue: 2, 783 - 797, 28.04.2022
https://doi.org/10.33206/mjss.942538

Abstract

Çin'in Wuhan kentinde ortaya çıkan virüs, kısa sürede tüm dünyayı etkisi altına almıştır. Dünya Sağlık Örgütü virüsün kısa sürede dünya geline yayılması sebebiyle bu dönemi küresel salgın anlamına gelen “pandemi dönemi” olarak ilan etmiştir. Bu dönem kuşkusuz herkes için pek çok alışkanlığın değiştiği bir dönem olmuştur. Tatil alışkanlığı da bu dönemde değişen alışkanlıklardan biridir. Özellikle yaz aylarında otellerde tatil yapan insanların pandemi döneminin de devam etmesi sebebiyle otel seçiminde daha hassas davranmaları gerekmiştir. Daha önce otel seçiminde farklı kriterler göz önünde bulundurulurken, pandemi sebebiyle güvenli turizm sertifikasına sahip olma kriteri en önemli kriter haline gelmiştir. Bu sertifikaya sahip işletmeler pandemi döneminde tüm tedbirleri aldığı için herhangi bir problem olmadan hizmet verebilmektedirler. Bu çalışmada güvenli turizm sertifikası kriterlerini dikkate alan bir otel seçim problemi ele alınmıştır. Çalışmada en uygun otel seçim problemini çözmek için çok kriterli karar verme yöntemlerinden Stepwise Weight Assessment Ratio Analysis (SWARA) ve bulanık mantık tabanlı Complex Proportional Assessment (COPRAS) yöntemleri kullanılmıştır. Çalışma sonucunda pandemi döneminde on otel alternatifi güvenli turizm sertifikası kriterlerine göre değerlendirilerek ve en uygun otel seçilmiştir.

References

  • Abuhashesh, M., Al-Khasawneh, M., Al-Dmour, R., & Masa’Deh, R. (2019). The impact of Facebook on Jordanian consumers’ decision process in the hotel selection. IBIMA Business Review, 1-16.
  • Adalı, E. A. & Işık, A. T. (2017). Bir tedarikçi seçim problemi için SWARA ve WASPAS yöntemlerine dayanan karar verme yaklaşımı. International Review of Economics and Management, 5(4), 56-77.
  • Adalı, E. A., & Işık, A. T. (2016). Air conditioner selection problem with COPRAS and ARAS methods. Manas Sosyal Araştırmalar Dergisi, 5(2), 124-138.
  • Akıncılar, A., & Dağdeviren, M. (2014). A hybrid multi-criteria decision making model to evaluate hotel websites. International Journal of Hospitality Management, 36 (1), 263–271.
  • Baykal N. & Beyan T. (2004). Bulanık mantık ilke ve temelleri, Ankara: Bıçaklar Kitabevi.
  • Carrasco, R. A., Villar, P., Hornos, M. J., & Herrera-Viedma, E. (2012). A linguistic multicriteria decision- making model applied to hotel service quality evaluation from web data sources. International Journal of Intelligent Systems, 27(7), 704-731.
  • Chang, Y. F., Watada, J., & Ishii, H. (2012). A fuzzy MCDM approach to building a model of high performance project team-a case study, International Journal of Innovative Computing, Information & Control, 8, 7393-7404.
  • Chatterjee, N., & Bose, G. (2013a). A COPRAS-F base multi-criteria group decision making approach for site selection of wind farm. Decision Science Letters, 2(1), 1-10.
  • Chatterjee, N., & Bose, G. (2013b). Selection of vendors for wind farm under fuzzy MCDM environment. International Journal of Industrial Engineering Computations, 4(4), 535-546.
  • Çakır, E. (2017). Kentsel dönüşüm kapsamında müteahhit firmanın SWARA-Gri ilişkisel analiz yöntemiyle seçilmesi. Uluslararası Bilimsel Araştırmalar Dergisi, 2(6), 79-95.
  • Çakır, E. & Özdemir, M. (2016). Bulanık çok kriterli karar verme yöntemlerinin altı sigma projeleri seçiminde uygulanması. Business and Economics Research Journal, 7(2), 167-202.
  • Das, M. C., Sarkar, B., & Ray, S. (2012). A framework to measure relative performance of Indian technical institutions using integrated fuzzy AHP and COPRAS methodology. Socio-Economic Planning Sciences, 46(3), 230–241.
  • Dahooie, H. J., Abadi, E., Vanaki B. J., Vanaki, A. S., & Firoozfar, H. R. (2018). Competency‐based IT personnel selection using a hybrid SWARA and ARAS‐G methodology. Human Factors and Ergonomics in Manufacturing & Service Industries, 28(1), 5-16.
  • Ebrahimi, E., Fathi, M. R., & Irani, H. R. (2016). A new hybrid method based on fuzzy Shannon’s entropy and fuzzy COPRAS for CRM performance evaluation (Case: Mellat Bank). Iranian Journal of Management Studies, 9(2), 333-358.
  • Fouladgar, M. M., Yazdani-Chamzini, A., Zavadskas, E. K., & Haji Moini, S. H. (2012). A new hybrid model for evaluating the working strategies: case study of construction company. Technological and Economic Development of Economy, 18(1), 164-188.
  • Hatefi, S. M. (2018). Strategic planning of urban transportation system based on sustainable development dimensions using an integrated SWOT and fuzzy COPRAS approach. Global Journal of Environmental Science and Management, 4(1), 99-112.
  • Hsieh, T. Y., Lu, S. T. & Tzeng, G. H. (2004). Fuzzy MCDA approach for planning and design tenders selection in public office buildings. International Journal of Project Management, 22(7), 573–584.
  • Karabašević, D., Stanujkić, D., & Urošević, S. (2015). The MCDM model for personnel selection based on SWARA and ARAS methods. Management, 77, 43-52.
  • Karabašević, D., Stanujkić, D., Urošević, S., & Maksimović, M. (2016a). An approach to personnel selection based on SWARA and WASPAS methods. Journal of Economics, Management and Informatics, 7(1), 1-11.
  • Karabašević, D., Paunkovic, J., & Stanujkic, D. (2016b). Ranking of companies according to the indicators of corporate social responsibility based on SWARA and ARAS methods. Serbian Journal of Managament, 11(1), 43-53.
  • Keršuliene, V., Zavadskas, E. K., & Turskis, Z. (2010). Selection of rational dispute resolution method by applying new step‐wise weight assessment ratio analysis (SWARA). Journal of Business Economics and Management, 11(2), 243-258.
  • Keršuliene, V., Zavadskas, E. K. & Turskis, Z. (2010). Selection of rational dispute resolution method by applying new Step-Wise Weight Assessment Ratio Analysis (SWARA). Journal of Business Economics and Management, 11(2), 243-258.
  • Khorasani, S. T. (2018). Green supplier evaluation by using the ıntegrated fuzzy AHP model and fuzzy COPRAS. Process Integration and Optimization for Sustainability, 2(1), 17-25.
  • Kim, J. J., Lee, Y., & Han, H. (2019). Exploring competitive hotel selection attributes among guests: An importance-performance analysis. Journal of Travel & Tourism Marketing, 36(9), 998-1011.
  • Kwok, P. K., & Lau, H. Y. (2019). Hotel selection using a modified TOPSIS-based decision support algorithm. Decision Support Systems, 120, 95-105.
  • Manap, G. (2006). Analitik hiyerarsi yaklasimi ile turizm merkezi seçimi. Ticaret ve Turizm Egitim Fakültesi Dergisi, 2,157-170.
  • Murat, G., & Çelik, N. (2012). Analitik hiyerarsi süreci yöntemi ile otel isletmelerinde hizmet kalitesini degerlendirme: Bartin örnegi. Uluslararasi Yönetim Iktisat ve Isletme Dergisi, 3(6), 1-20.
  • Nakhaei, J., Lale Arefi, S., Bitarafan, M., & Kildienė, S. (2016). Evaluation of light supply in the public underground safe spaces by using of COPRAS-SWARA methods. International Journal of Strategic Property Management, 20(2), 198-206.
  • Nguyen, H. T., Dawal, S. Z. M., Nukman, Y., Aoyama, H. & Case, K. (2015). An integrated approach of fuzzy linguistic preference based AHP and fuzzy COPRAS for machine tool evaluation. Plos one, 10(9), 1-24.
  • Nourianfar, K. & Montazer, G. A. (2013). A fuzzy MCDM approach based on COPRAS method to solve supplier selection problems, in information and knowledge technology (ikt). 5th Conference On, IEEE, 231-235.
  • Opricovic S. (2011), Fuzzy VIKOR w ith an application to water resources planning. Expert Systems with Applications, 38, 12983-12990.
  • Özbek, A. & Demirkol, İ. (2018). Lojistik sektöründe faaliyet gösteren işletmelerin SWARA ve GIA yöntemleri ile analizi. Kırıkkale Üniversitesi Sosyal Bilimler Dergisi, 8(1), 71-86.
  • Özkan, M. (2003). Bulanık Hedef Programlama. Ekin Kitabevi, Bursa.
  • Pahari, S., Ghosh, D., & Pal, A. (2018). An online review-based hotel selection process using intuitionistic fuzzy topsis method. Progress in Computing, Analytics and Networking, Springer, Singapore, 203–214.
  • Peng, H. G., Wang, X. K., & Wang, J. Q. (2021). New MULTIMOORA and Pairwise Evaluation-Based MCDM methods for hotel selection based on the projection measure of Z-Numbers. International Journal of Fuzzy Systems, 1-20.
  • Ruzgys, A., Volvačiovas, R., Ignatavičius, Č. & Turskis, Z. (2014). Integrated evaluation of external wall insulation in residential buildings using SWARA-TODIM MCDM method. Journal of Civil Engineering and Management, 20(1), 103-110.
  • Shukla, S., Mishra, P. K., Jain, R. & Yadav, H. C. (2016). An integrated decision making approach for ERP system selection using SWARA and PROMETHEE method. International Journal of Intelligent Enterprise, 3(2), 120-147.
  • Sohrabi, S., Ziarati, K., & Keshtkaran, M. (2020). A greedy randomized adaptive search procedure for the orienteering problem with hotel selection. European Journal of Operational Research, 283(2), 426-440.
  • Stanujkic, D., Djordjevic, B. & Karabasevic, D. (2015a). Selection of candidates in the process of recruitment and selection of personnel based on the SWARA and ARAS methods. Quaestus Multidisciplinary Research Journal, 7, 53-64.
  • Stanujkic, D., Karabasevic, D. & Zavadskas, E. K. (2015b). A framework for the selection of a packaging design based on the SWARA method. Inzinerine Ekonomika-Engineering Economics, 26(2), 181- 187.
  • Toklu, M. C., Çağıl, G., Pazar, E. & Faydalı, R. (2018). SWARA-WASPAS metodolojisine dayali tedarikçi seçimi: Türkiye'de demir-çelik endüstrisi örneği. Akademik Platform Mühendislik ve Fen Bilimleri Dergisi, 6(3), 113-120.
  • Turanoglu, Bekar, E., Cakmakci, M. & Kahraman, C. (2016). Fuzzy COPRAS method for performance measurement in total productive maintenance: a comparative analysis. Journal of Business Economics and Management, 17(5), 663-684.
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There are 65 citations in total.

Details

Primary Language English
Journal Section Research Article
Authors

Muhammet Enes Akpınar 0000-0003-0328-6107

Tuncer Özdil 0000-0002-3199-6766

Early Pub Date April 28, 2022
Publication Date April 28, 2022
Submission Date May 25, 2021
Published in Issue Year 2022 Volume: 11 Issue: 2

Cite

APA Akpınar, M. E., & Özdil, T. (2022). Hotel Selection with Safe Tourism Certificates in Covid-19 Pandemic Using SWARA and Fuzzy COPRAS Methods. MANAS Sosyal Araştırmalar Dergisi, 11(2), 783-797. https://doi.org/10.33206/mjss.942538
AMA Akpınar ME, Özdil T. Hotel Selection with Safe Tourism Certificates in Covid-19 Pandemic Using SWARA and Fuzzy COPRAS Methods. MJSS. April 2022;11(2):783-797. doi:10.33206/mjss.942538
Chicago Akpınar, Muhammet Enes, and Tuncer Özdil. “Hotel Selection With Safe Tourism Certificates in Covid-19 Pandemic Using SWARA and Fuzzy COPRAS Methods”. MANAS Sosyal Araştırmalar Dergisi 11, no. 2 (April 2022): 783-97. https://doi.org/10.33206/mjss.942538.
EndNote Akpınar ME, Özdil T (April 1, 2022) Hotel Selection with Safe Tourism Certificates in Covid-19 Pandemic Using SWARA and Fuzzy COPRAS Methods. MANAS Sosyal Araştırmalar Dergisi 11 2 783–797.
IEEE M. E. Akpınar and T. Özdil, “Hotel Selection with Safe Tourism Certificates in Covid-19 Pandemic Using SWARA and Fuzzy COPRAS Methods”, MJSS, vol. 11, no. 2, pp. 783–797, 2022, doi: 10.33206/mjss.942538.
ISNAD Akpınar, Muhammet Enes - Özdil, Tuncer. “Hotel Selection With Safe Tourism Certificates in Covid-19 Pandemic Using SWARA and Fuzzy COPRAS Methods”. MANAS Sosyal Araştırmalar Dergisi 11/2 (April 2022), 783-797. https://doi.org/10.33206/mjss.942538.
JAMA Akpınar ME, Özdil T. Hotel Selection with Safe Tourism Certificates in Covid-19 Pandemic Using SWARA and Fuzzy COPRAS Methods. MJSS. 2022;11:783–797.
MLA Akpınar, Muhammet Enes and Tuncer Özdil. “Hotel Selection With Safe Tourism Certificates in Covid-19 Pandemic Using SWARA and Fuzzy COPRAS Methods”. MANAS Sosyal Araştırmalar Dergisi, vol. 11, no. 2, 2022, pp. 783-97, doi:10.33206/mjss.942538.
Vancouver Akpınar ME, Özdil T. Hotel Selection with Safe Tourism Certificates in Covid-19 Pandemic Using SWARA and Fuzzy COPRAS Methods. MJSS. 2022;11(2):783-97.

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